Shipping policy

Peaceful Paws Shipping Policy

Effective Date: 3/1/24

Thank you for choosing Peaceful Paws! We are committed to providing you with a seamless and satisfactory shopping experience. Please review our Shipping Policy below to understand how we handle the shipping and delivery of your orders.

Shipping Information

Processing Time

  • Orders are typically processed within 1-2 business days from the date of purchase.
  • During peak seasons or promotional periods, processing times may be slightly extended.

Order Changes and Cancellations

  • To ensure your order is processed smoothly, customers have a 12-hour window after placing their order to make any changes or request a cancellation.
  • After this period, orders are immediately prepared for shipping, and changes or cancellations cannot be made.
  • Once an item is in transit, it cannot be canceled as it is already in the hands of the carrier. This policy allows us to maintain efficient processing times and avoid delays in delivery.

Shipping Methods

  • We offer various shipping methods to accommodate your preferences and urgency.
  • Available shipping methods and estimated delivery times will be displayed at checkout.

Shipping Costs

  • Shipping costs are calculated based on the selected shipping method and destination.

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking information.
  • Use the provided tracking number to monitor the status and location of your package.

Delivery Timeframes

  • Standard Shipping: Estimated delivery time for standard shipping is 6-11 business days but may vary depending on external factors.
  • International Shipping: International shipping times vary based on the destination and selected shipping method.

Shipping Protection

Peaceful Paws offers an optional Shipping Protection to provide peace of mind and safeguard your order throughout its journey.

Benefits of Shipping Protection

  1. Order Safety: Protects your order against lost, stolen, or damaged packages during transit.
  2. Hassle-Free Address Changes: Covers fees for address changes or edits requested after an order has been fulfilled.
  3. Return-to-Sender Fee Coverage: Includes coverage for the $3.95 return-to-sender fee, ensuring you won't incur additional costs if your package is returned.

How Shipping Protection Works

  • Lost or Stolen Packages: If your package is lost or stolen during transit, Shipping Protection ensures you receive a replacement or refund promptly.
  • Damaged Packages: If your order arrives damaged, Shipping Protection covers the cost of a replacement.
  • Address Changes: If you need to update your address after the order is fulfilled, Shipping Protection covers any fees incurred.
  • Return-to-Sender Fee: Without Shipping Protection, a $3.95 fee applies for return-to-sender packages. With Shipping Protection, this fee is waived.

Adding Shipping Protection to your order ensures a stress-free shopping experience by shielding you from unexpected issues during shipping.

Important Note:

The cost of Shipping Protection itself is non-refundable. If a package is lost, stolen, or damaged in transit, the protection ensures coverage for the item's value or a replacement. However, the fee for purchasing Shipping Protection cannot be refunded.

Package Marked as Delivered but Not Received

We understand how concerning it can be when a package is marked as delivered by USPS but has not yet arrived. This situation can occur for several reasons, including:

  1. Premature Scanning: USPS occasionally scans packages as delivered 1-2 days before actual delivery to meet delivery quotas. If your package is marked as delivered but hasn't arrived, please wait 48 hours as it is likely to arrive within this timeframe.
  2. Misdelivery: The package might have been delivered to a neighbor or an incorrect address with a similar street name or number. We recommend checking with your neighbors and nearby addresses.
  3. Theft: In unfortunate cases, the package may have been stolen after delivery.

Steps to Take

  1. Wait 48 Hours: If your package is marked as delivered, please wait 48 hours from the delivery scan. Many times, the package is delivered within this period.
  2. Check with Neighbors: Verify with your neighbors or anyone who might have accepted the package on your behalf.
  3. Contact USPS: If the package has not arrived after 48 hours, contact your local USPS office to verify the GPS coordinates of the delivery. USPS internal tracking includes GPS data that can pinpoint the delivery location.

Reporting and Claims

  • Filing a Claim: If the package does not arrive after 48 hours, we will assist you in filing a claim with USPS.
  • Police Report: To prevent fraudulent claims, we will also file a local police report for a stolen package. This measure helps us deter scammers and ensures serious cases are handled appropriately.
  • Our Responsibility: According to our policy, once the package is handed over to USPS, it becomes their duty to deliver it. We cannot control the package after it leaves our facility, but we will assist you in resolving any issues that arise.

30-Day Return Policy

We want you to be completely satisfied with your purchase from Peaceful Paws. If you are not satisfied, you may return eligible items within 30 days of receiving your order. Please visit our Returns & Exchanges page for detailed instructions on how to initiate a return.

Contact Information

If you have any questions or concerns regarding your order or our shipping policy, please contact us at support@trypeacefulpaws.com. Our customer service team is here to assist you.

Changes to Shipping Policy

Peaceful Paws reserves the right to update or modify this Shipping Policy at any time without prior notice. Please check this page periodically for any changes.